Shipping & delivery

Suqimi is operated by ZEIT DEVELOPERS PTY LTD, ABN 75 694 356 057.

Supplier dispatch

Products are dispatched directly by our suppliers through Shopify Collective. Orders containing products from different suppliers may arrive in separate parcels with different tracking details and delivery estimates. Contact Suqimi for delivery questions or assistance.

Shopify Collective shipping settings determine which supplier shipping rates appear in our checkout. They are operational arrangements between stores, not a blanket promise that every benefit on a supplier’s own website applies to an order from Suqimi. The delivery service, charges and destination shown for your order at checkout apply, subject to your statutory rights.

Local delivery

Much of our range is supplied through local delivery, with a focus on prompt dispatch. Availability, dispatch location and delivery time vary by item and destination. Contact us for an estimate before ordering if your purchase is time-sensitive; we do not promise a fixed delivery period for every product.

Delivery charges and tracking

Delivery availability, shipping options and charges are shown at checkout using the applicable supplier shipping arrangements. Any item-specific lead times or restrictions take priority over a general estimate. Tracking will be provided where the chosen delivery service supports it.

High-value and specialist products

Jewellery, drones, surveillance equipment, e-bikes, batteries and other specialist products may need a signature, secure or bulky-goods freight, special handling or additional lead time. These services are not guaranteed for every item. If an order needs a service that was not available or priced at checkout, we will contact you before arranging any additional charge; you may decline it and obtain a refund for an item we cannot supply on the agreed terms.

Transit insurance

Supplier websites may mention shipping insurance, but that option may not transfer to a Shopify Collective order or appear in our checkout. Do not assume a parcel is insured for its full value or that buying insurance is required. If you want optional transit cover, contact Suqimi before purchase; we will confirm in writing whether it is available for that item and destination, its cost, provider, coverage and exclusions. We will only charge for cover you expressly accept. Optional cover does not replace Suqimi’s obligations for goods that are lost, damaged or not delivered as required by law.

Delivery details and delays

Please check your delivery address, contact details and any access requirements before ordering. Contact us promptly if they need correction; changes may not be possible once dispatch has started. Where an incorrect address supplied by the buyer causes a return or redelivery, reasonable additional delivery charges may apply, with the amount confirmed before redelivery. We will notify you of a material delay and explain the available options. Estimated dates do not limit your statutory rights.

If an item will ship from overseas, we will disclose its dispatch origin and any known customs or import-charge arrangements before purchase. Do not assume every item dispatches from Australia. Contact us before ordering if the product information does not provide the delivery estimate you need.

Missing or damaged deliveries

Contact Suqimi promptly at care@suqimi.com or +61 485 512 147 with the order number and details of the issue. Keep packaging and photographs where practical. We will coordinate the investigation with the dispatching supplier and delivery provider; this process does not remove your statutory rights.

Suqimi remains your point of contact for delivery problems and applicable remedies. We do not require you to purchase insurance or pursue a carrier or supplier yourself as a condition of exercising your statutory rights. A delivery scan does not prevent us from reviewing evidence of a missing or incorrectly delivered parcel.

Please report visible transit damage or a missing parcel as soon as practical so we can preserve carrier evidence. A short reporting window on a supplier’s website does not cut off your rights against Suqimi. For a large or heavy item, retain the packaging if practical and contact us before moving or returning it so safe collection can be arranged.

Contact Suqimi

For policy questions, assistance or return instructions, email care@suqimi.com or call +61 485 512 147. We will provide the relevant address when needed.